Please check out the answers to our most common questions for this application.
| Q1. Why do I see this webpage when tapping "Screen Mirroring" Icon? |
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"TOSHIBA Screen Mirroring" application is not installed in your PC.
To utilize Miracast feature and mirror Android screen to your PC, please reinstall the application from アプリケーションの再インストール. |
| Please refer to http://active.apusone.com/TOSHIBA/ScreenMirroring/ja_JP.html |
| Q2. Why TrueLink+ Phone cannot pair smartphone with PC? |
| Make sure your PC and smartphone are both connected to the same Wi-Fi. |
| Q3. Why TrueLink+ Phone cannot display the messages even though there is message in smartphone. |
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Depending on your smartphone, TrueLink+ Phone may not be able to display some messages in your smartphone. This issue could be improved by installing other SMS application from Google Play. |
| https://play.google.com/store/search?q=SMS |
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Note: We will not provide any support if you encountered any issues related to the SMS application you have installed to your smartphone. |
| Q4. Why the "Accept" button in PC cannot work when there is a phone call? |
| This is because TrueLink+ Phone app fails to get a call privilege permission. Please accept call from your smartphone directly. |
| Q5. How to enable "always keep Wi-Fi on during sleep" with Android device. |
| 1. Tap "Settings" on Android device. |
| 2. Tap "Wi-Fi" in settings page. |
| 3. Tap Menu button on Android device to open option menu then tap "Advanced". |
| 4. Tap "Keep Wi-Fi on during sleep" in Advanced Wi-Fi page. |
| 5. Select "Always". |