Please check out the answers to our most common questions for this application.
| Q1. How to enable the background running for Windows Store application? |
| There are two methods to turn on the background running for Windows Store application |
| Method A: Allow the background running during the first launch of Windows Store application. |
| Method B: Turn on "Notifications" from permissions in Settings page, and restart Windows Store application. |
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Note: If user turn off the "Notifications" manually, the connection between Windows Store application and smartphone will be lost |
| Q2. Why pConnect! cannot pair smartphone with PC? |
| Please check the following two requirements. |
| Requirement: |
| A. Make sure your PC and smartphone are both connected to the same Wi-Fi. |
| B. pConnect! requires network profile to set as private network for data security. |
| You can check PC network property through "Control Panel" -> "All control Panel Items" -> "Network and sharing Center". |
| How to change network profile from Public to Private. |
| 1. Swap to right of PC screen to open Windows Charm. |
| 2. Click "Settings" in the Charm. |
| 3. Click "Change PC settings" in the settings page. |
| 4. Select "Network" in the PC settings page. |
| 5. Double click the Wi-Fi or Ethernet you want to change. |
| 6. Turn on the top item in the "Find devices and content" page. |
| Q3. Why pConnect! cannot display the messages even though there is message in smartphone. |
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Depending on your smartphone, pConnect! may not be able to display some messages in your smartphone. This issue could be improved by installing other SMS application from Google Play. |
| https://play.google.com/store/search?q=SMS |
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Note: We will not provide any support if you encountered any issues related to the SMS application you have installed to your smartphone. |
| Q4. Why the "Accept" button is grey out in PC when there is a phone call? |
| "Accept" button might be grey out during the incoming call for some customized smartphones. This is because pConnect! app fails to get a call privilege permission. |
| Q5. How to enable "always keep Wi-Fi on during sleep" with Android device. |
| 1. Tap "Settings" on Android device. |
| 2. Tap "Wi-Fi" in settings page. |
| 3. Tap Menu button on Android device to open option menu then tap "Advanced". |
| 4. Tap "Keep Wi-Fi on during sleep" in Advanced Wi-Fi page. |
| 5. Select "Always". |